NCC Directs Telecom Operators To Compensate Subscribers With Airtime Over Poor Network Quality

In a major move to enforce consumer rights, the Nigerian Communications Commission (NCC) has ordered telecommunications operators to compensate subscribers with airtime credits for persistent poor service delivery. The directive, announced on Thursday by the Executive Vice Chairman of the NCC, Dr. Aminu Maida, targets service failures recorded across multiple providers between November 2025 and January 2026.

The new regulatory enforcement framework relies on location-specific monitoring that allows the commission to pinpoint service deficiencies at the local government level rather than relying on industry averages. Eligible subscribers are expected to receive airtime credits directly to their accounts, accompanied by notifications explaining the value and reason for the compensation. Dr. Maida emphasized that this is a compliance obligation placed on service providers, who must bear full responsibility for failing to meet minimum quality standards.

Warning of stricter enforcement measures for non-compliance, the NCC highlighted that independent checks will be conducted to ensure affected users are properly credited. The commission stated that persistent poor network quality is no longer acceptable and signaled a zero-tolerance policy toward operators who fail to maintain operational discipline. This initiative is part of a broader reform aimed at ensuring Nigerians receive value for money and holding the industry accountable for the quality of experience delivered to consumers nationwide.